You have the right to request a full refund on all products bought on our website within 14 days from the initial shipment date of delivery.
The right applies only if the product and its original packaging can be returned in the same condition as when received. Nordgreen holds the right to additional charges if returns do not meet this criterion.
Pre-paid labels provided by Nordgreen to the customer must be used within 14 days of the shipping label creation date. Shipments chosen to be shipped with their own courier need to be sent out within 14 days. Nordgreen holds the right to refuse any returns shipped after this timeframe.
* Black Friday/Christmas Exception: Orders placed between the 14th of November and December 24th, 2021, are eligible to be returned for an exchange or refund until January 7th, 2022.
Please be aware that Nordgreen offers two return alternatives: shipping with any courier of your choice or shipping with the prepaid return label, which is generated by Nordgreen, meaning Nordgreen covers only this method expense. Shipping expense with any courier of your choice is not covered by Nordgreen.