You have the right to request a full refund on all products bought on our website within 14 days from the date of delivery.
The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Nordgreen holds the right to additional charges if returns do not meet this criteria.
Pre-paid labels provided by Nordgreen to the customer must be used within 14 days of the shipping labels creation date. Shipments chosen to be shipped with own courier need to be send out within 14 days. Nordgreen holds the right to refuse any returns shipped after this timeframe.