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  1. Frequently Asked Questions
  2. ORDER & DELIVERY

ORDER & DELIVERY

Reaching from placing to changing an order until delivery and shipping

Delivery

  • How long does delivery take?
  • I received my parcel, but my order is incomplete, incorrect or missing - what do I do?
  • What should I do if I have not received my package yet?
  • How can i track my order?
  • How much is the delivery cost?
  • Can I choose Express Delivery?
See all 8 articles

Placing

  • Which countries do you ship to?
  • The Nordgreen watch I want to order is out of stock, when will you restock?
  • Can you engrave the watch before shipping?
  • Can I buy a Nordgreen gift card?
  • Why have I not received an order confirmation by e-mail?
  • Why can't I see my order in my account?
See all 8 articles

Change & Cancel

  • How can I exchange my watch for a different model?
  • How can I return my order?
  • How does your return policy work?
  • Can I cancel my order?
  • How do I place an order?
  • Can I change my order?

Shipping

  • Will I have to pay any additional taxes or duties?
  • Can I pick up my package from a pick-up point?
  • My order has already been shipped, can I still change my address?
  • Can you ship to a P.O. box?
  • How long does it take for my order to be shipped?
  • Which countries do you ship to?
See all 7 articles

Order Status

  • When will I receive my order?
  • How can I check the status of my order, or simply just track it?
Frequently Asked Questions
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