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Frequently Asked Questions
SHIPPING & DUTIES
SHIPPING & DUTIES
Reaching from placing to changing an order until delivery and shipping
Shipping & Delivery
How can I track my order?
My tracking link does not work
Are you missing a strap?
How long does it take for my order to be shipped?
How long does delivery take?
Missing or incomplete order?
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Ordering & Confirmation
How does the 'Try before you buy' option work?
How do I use multiple discount codes?
Why have I not received an order confirmation by e-mail?
Why can't I see my order in my account?
How can I redeem a voucher code?
Change & Cancel
Can I cancel my order?
Can I change my order?
